For Pet Buyers
Your breeder uses SpaySecure to manage sterilization agreements. Here's what to expect and how to reach us if you need help.
What is SpaySecure?
SpaySecure is a service that helps breeders manage sterilization agreements. When you purchase a pet with a spay/neuter requirement, we handle the reminders, proof submission, and communication between you and your breeder.
Our goal is to make the process simple and stress-free for you while helping your breeder ensure their contracts are followed.
What to expect
Contract signing
You'll receive an email from SpaySecure with a link to review and sign your sterilization agreement electronically. The contract will include specific deadlines and requirements agreed upon with your breeder.
Friendly reminders
As your spay/neuter deadline approaches, you'll receive reminder emails from SpaySecure. These are friendly reminders to help you stay on track. You can request an extension if you have a legitimate reason (vet scheduling, health concerns, etc.).
Submit proof
After your pet is spayed or neutered, you'll upload proof through our simple online portal. This can be a vet receipt, certificate, or photo of the procedure documentation. Your breeder will review and approve the submission.
Professional support
If you have questions or concerns at any point, our customer service team is here to help. We treat all buyers with respect and understand that life happens. We're here to facilitate communication, not to be aggressive or confrontational.
Need help or have questions?
Request an extension
If you need more time due to vet scheduling, health concerns, or other legitimate reasons, you can request an extension through your SpaySecure portal. Your breeder will review and respond to your request.
Questions about your contract
If you have questions about your contract terms, specific requirements, deadlines, or consequences, contact our support team or reach out to your breeder directly. We're here to help clarify any aspects of your agreement.
Share your feedback
We're always working to improve the buyer experience. Let us know how we're doing.
File a complaint
If you've had a negative experience with SpaySecure or believe you've been treated unfairly, please let us know. We take all complaints seriously and will investigate promptly.
Need immediate assistance?
Our customer service team is here to help with any questions or concerns.
Contact Support